Refund policy
Returns
Items purchased directly from our website may be returned within 14 days from the date of shipment for either:
-
A full refund to the original payment method (minus shipping costs), or
-
A store credit for the full price of the item(s).
To be eligible for a return, the item(s) must be:
-
Unopened, unworn, and undamaged
-
Free of any signs of use
The refund will be processed once the returned package arrives at our facility and passes inspection.
Depending on the reason for the return, you may be responsible for return shipping costs.
How to Request a Return
-
Email us at info@funeratorium.com.
-
Include your order number in the subject line and specify which item(s) you’d like to return.
-
We will respond within 1–3 business days with instructions on how to proceed.
International Returns (Non-EU Countries)
At this time, we do not accept returns or exchanges from countries outside the EU. All sales to non-EU customers are final.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, the best option is to return it (if eligible) and use store credit to place a new order.
Items Not Eligible for Return or Refund
-
Items returned after 14 days from the shipment date
-
Products that are unsellable (damaged)
-
Items purchased on-site at a festival or event
Processing Time
Please allow 7–10 business days for your return to be verified. You will receive an email confirmation once approved. Refunds typically take 3–5 business days to reflect in your account.